THE 5 KEYS TO USING IP TECHNOLOGY IN THE BUSINESS ENVIRONMENT

    1. Economic optimization

     Because the connection is made using the network, with IP technology we can dispense with the use of telephone lines. These telephone lines have a higher cost than the use of this technology; the difference is so great that the economic savings can be about between 40% and 80%..

This big difference arises because IP does not charge for the call establishment, but the rate is per second, so all calls that are not answered will be at 0 cost. Finally, we must also take into account that, if you have a company, calls between the headquarters of these are completely free. In summary, IP technology is a good source of economic savings and will help you to reduce your monthly costs.

2. Improve and facilitate the operation of your company

     IP technology has multiple tools to facilitate the tasks of your workers and to optimize their coordination and exchange of tasks.

To begin with, this technology has the ability to monitor callsThis allows us to know in which territories our products are demanded.

In addition, voice over IP also performs the function of grabar llamadas. This allows you to review the calls made, either to remember what a customer wanted, what mistake a telemarketer may have made, techniques to improve the approach to the customer, or to coordinate various departments of the company.

Not content with this, IP technology can also identify the number of calls made and receivedWe will be able to see the activity situation of our company, if it is necessary to increase or decrease the number of telemarketers...

And, of course, voice over IP incorporates the functionality of conduct multiconferencesfacilitating meetings between employees of the company, or meetings between the company and its customers.

We should also not forget, as many IP technologies have la capacidad de fully integrate with a CRM system.  So if you already use one, make sure it is compatible with this type of technology, or if you want to hire a new one, keep this factor in mind.

3. Improves and facilitates customer treatment

 With IP technology it is also possible to schedule calls by phone number, thus establishing the day and time a call should be made. This way we can coordinate our communications, and specify when and how we want a customer to be called.

But the advantages can also be found in the opposite direction: What will happen to customers who call the company? Well, IP technology can prevent them from having to wait to be answered if there is no available interlocutor, offering them the possibility of being called at a later time, and storing their call in the virtual PBX.

4. Adaptación 

The IP function adapts easily to the needs and requirements that a company may have. On the one hand, it allows for quick contracting, in addition to billing by extension; to further enhance the experience, there are no long-term contracts when contracting IP technology.

On the other hand, the adaptability is also very high in terms of location, since with IP voice you don't always have to be in the same place. The use of your landline phone can be used from other locations, and you can even call incoming calls to the desired devices.

5. Reliability and simplicity 

IP technology is easy to install, understand and use. The simplicity of its infrastructure means that it is not necessary to install a telephone switchboard (since we will have a virtual switchboard instead). Management is also simple, since it is also done online, and finally, the ease of contact with the technical service (also online), makes any problem to be solved easily.

In summary, IP voice not only saves you a good amount of money at the end of the month, it also facilitates coordination between different sectors of the company, improves the customer experience, and facilitates the management of communication in your company. In addition, it is worth remembering that there are sistemas CRM that have this technology among their features, so if you are thinking of hiring any of these systems, do not forget to ask if they have IP technology.